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Delivery Information

 

For addresses within the UNITED KINGDOM;

All orders will be shipped via MyHermes, as endorsed by Shopify. Delivery costs are calculated at checkout based on the weight of items purchased.

Items will be despatched the next working day (of your order) and delivered according to the service you choose.

UK Important Notes

Danielle Quenault® ~ D/Q cosmetics is not responsible for delays outside our control. Delivery will be undertaken by an independent shipping company. Goods which have left our premises are under the control of the independent shipping company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure events and Danielle Quenault® ~ D/Q cosmetics will not accept any liability in these instances.

INTERNATIONAL SHIPPING*

Danielle Quenault® ~ D/Q cosmetics currently ships to international addresses within Europe, the USA and Australia.

Costs

For orders within Europe: Tracked + Signed (< 1kg) ~ £20.00

For orders within the USA: Tracked + Signed (< 1kg) ~ £25.00

For orders within Australia: Tracked + Signed (< 1kg) ~ £25.00

For orders to other international locations, please fill out the contact form to receive a bespoke shipping quote. Your shipping quote may vary according to the size and weight of your order, as well as the country of delivery. If you wish to opt for a reduced service that does not have the same level of cover as we advise (as above) then Danielle Quenault® ~ D/Q cosmetics cannot accept any liability or offer any refund of product if they do not arrive safely with you. 

Important Notes
International deliveries are estimated to take up to 14 working days, subject to custom checks, though this cannot be guaranteed and may be considerably longer. You will be provided with a tracking number to be able to monitor this. Delivery will be undertaken by an independent shipping company. Goods which have left our premises are under the control of the independent shipping company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure events and Danielle Quenault® ~ D/Q cosmetics cannot and will not accept any liability in these instances.

 

*Please note; international shipping quotes provided by Danielle Quenault® ~ D/Q cosmetics do NOT include any additional customs costs, taxes, or duties – charges may vary according to the country of delivery, its applicable legislation, and general inflation. It is your responsibility to make prompt and full payment of these charges to receive delivery of your orders. If you fail to make payment of such charges, resulting in the products being returned to sender, you must pay any additional costs for re-delivery before your order will be re-sent to you. Alternatively if you opt for a refund under these circumstances then all costs in relation to the original shipping of your order will be deducted.

If you have any questions or queries with regard to your delivery then please email perfectivity@outlook.com and include your order reference number on all correspondence.

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